TERMS AND CONDITIONS
BOOKING AND PAYMENT
All bookings are made and accepted subject to the terms set out in these conditions. When you instruct LifeCraft to confirm your booking verbally or in writing we will do so immediately and you must pay your deposit at that time.
When you make a confirmed reservation, your completed booking form must be accompanied by a deposit of a minimum of 25% of the total amount. LifeCraft allows seven days from confirmation of the booking for monies to reach us, unless advised otherwise at the time of booking. The person making the booking on behalf of all other persons named on it becomes primarily responsible to LifeCraft for all payments. The balance of the booking must be received by LifeCraft at least eight weeks before the departure date, otherwise LifeCraft reserves the right to cancel the booking and you could be liable for payment cancellation charges as stated below.
CANCELLATION BY THE CLIENT
If you wish to cancel your booking this must be done in writing from the person in whose name the programme is invoiced and sent by recorded delivery.
Any cancellation is effective from the date it is received at the LifeCraft office. In the event of a cancellation the following charges become liable:
More than 45 days Deposit only
45 – 29 days 50% of total booking fee
22 – 28 days 75% of total booking fee
1 – 21 days 100% of total booking fee
HOLIDAY INSURANCE
It is a requirement of LifeCraft that all participants have full travel insurance. Anyone without suitable insurance will not be allowed to travel. LifeCraft expect all participants to take out their own insurance, however LifeCraft will undertake to source suitable insurance for participants at an additional cost.
CANCELLATION BY LIFECRAFT
Cancellation by LifeCraft may be necessary in exceptional circumstances, or because not enough people have booked the chosen dates to make the programme viable. Therefore LifeCraft reserves the right to cancel this programme and in this event will offer you a full and prompt refund of all monies paid or an equivalent available programme. Cancellation due to exceptional circumstances includes hostilities, political unrest or other force measure.
ALTERATION TO YOUR BOOKING
LifeCraft will endeavour where possible to make any alteration at the request after your booking has been made. An alteration charge of £50 may be payable. Any major alteration (e.g. change off departure date) within eight weeks off departure will be treated as a late cancellation.
SAFETY STANDARDS
The regulations governing safety standards overseas are those of the country in question, and are not necessarily the same or equivalent standards to those in the UK. The monitoring, compliance and enforcement with the local regulations are carried out by the appropriate authorities in the country concerned. We advise that you make yourself aware of basic safety precautions and you take all reasonable precautions to protect yourself whilst on the programme.
ALTERATIONS BY LIFECRAFT
The arrangements and itinerary featured in any LifeCraft promotional literature are planned many months in advance. Amendments do occasionally become inevitable. LifeCraft considers alterations to particular workshops within the overall itinerary to be minor, and participants will be notified of the final running order on boarding the yacht during the programme briefing. Major alterations to the itinerary such as a change of destination, home port or arrival and departure airports will be notified in writing. If a major alteration has a monetary affect on the value of a the booking, the client has the option to do the following:
(a) Accept the changed arrangements as notified
(b) Transfer to another available programme from the company
(c) Cancel the programme
If the client accepts either of the first two alternatives above, LifeCraft will pay compensation on the scale shown below.
More than 45 days Nil
45 – 29 days £10
22 – 28 days £15
1 – 21 days £20
To avoid confusion, flight delays are not considered to be alterations by LifeCraft. Provided LifeCraft complies with the terms of this booking condition to the best of its ability, LifeCraft will not be liable for any breach of contract or claim that may arise as a result of any inconvenience suffered.
LIABILITY OF LIFECRAFT
LifeCraft accepts responsibility should the services it is obliged to provide be proved deficient or not to measurable standards. This will not apply to circumstances outside the control of LifeCraft.
LifeCraft is only liable for death, injury or illness arising as a direct result of negligent acts or omissions by its employees, agents or servants, sub-contract tours and suppliers acting in the course of their employment and on the behalf of LifeCraft . Any claims made as a result of the above must be notified to LifeCraft within three months of return from the programme and will be subject to English law. Clients must assign to LifeCraft all rights against any party to the claim and must give LifeCraft and its insurers full assistance in claiming against such party.
LifeCraft will, where possible offer every reasonable assistance should a clients suffer illness, personal injury or death arising out or connectivity which does not result from either part of the programme arrangements or our excursion booked through the company. This assistance will include, where possible, advice and guidance at the company's discretion where appropriate.
MARKETING LITERATURE
Every effort has been made to ensure that the descriptions and information in LifeCraft marketing literature are accurate at the time of publication. However, there may be times when changes to it’s advertised facilities such as water sports or excursions may be affected by weather or other conditions. Activities may not be available at the very beginning or very end the season. Descriptions, illustrations and all photographs of Gulets are merely representations of what participants may expect. LifeCraft will book a Gulet based on the number of attendees and cannot guarantee a specific vessel.
FLIGHT INFORMATION
All flights are booked through LifeCraft’s third party travel agent and are subject to the terms and conditions of that agent. Airlines used include: Pegasus Airlines, Excel Airways, First Choice, Britannia and others.
DISPUTE
In the unlikely event of a dispute or there being something not to your liking whilst you are on the programme, you must report to LifeCraft representatives immediately. LifeCraft representatives are empowered to resolve problems to prevent them spoiling your programme. Unless there is a valid reason as to why you failed to report your complaint to our representatives, then LifeCraft will not consider itself to be liable in respect of those complaints.
If a reported matter has not been resolved to your satisfaction on your return to the UK, then you should highlight your complaint to LifeCraft in writing within 28 days.
Disputes arising out of, or in connection with the issue which cannot be settled, may if the client so wishes, be referred to independent arbitration.
IMPORTANT NOTICE
Compensation will not be payable if LifeCraft is bound to cancel or in any way change your programme due to war, threat of war, riots, civil insurrection, industrial disputes, disease, terrorist activities, technical or other problems with transportation, closure of airports or sea ports, alteration or cancellation of scheduled services.
LifeCraft will not reimburse any participant who does not utilise any part of the package, which they have booked and paid for.
LifeCraft reserve the right to terminate, without notice, the attendance of any participant whose behaviour is such that it is likely in the opinion of LifeCraft staff or the yacht captain or his representative to endanger the yacht or any third-party. In the event of such a termination, no compensation will be paid.
LifeCraft reserves the right to change the itinerary to any of the excursions for any reason that LifeCraft thinks a certain destination is not suitable. This decision may arise from adverse weather conditions or any factor which is beyond the control of LifeCraft.
The LifeCraft representative and the yacht's captain has a final discretion in all matters pertaining to the conduct of the programme.
PRICE PROMISE
Although LifeCraft reserves the right to increase or decrease published prices at any time prior to the booking, once you have made your booking and paid your deposit, the cost of your programme will not change.
The programme is covered by third party guarantee and insurance including ATOL (provided by our third party booking agent), LifeCraft indemnity insurance and the charter company commercial insurance.
GUARANTEE *
If, having taken part in all aspects of the programme you can demonstrate that you have not benefited by participating, LifeCraft will refund 50% of the cost of your Experience.
JURISDICTION
This booking and subsequent contract is governed by English law. By signing this form you submit to the jurisdiction of the English courts.